■ 课程背景：
一方面，全球主要的PC厂商及其售后支持服务商每年都需要大量的PC技术支持工程师。另一方面，PC技术是每一个IT行业从业人员都必须掌握的技术。
■ 课程简介：
本课程针对美国CompTIA A+ PC工程师国际认证考试标准设计，并采用 Element K 开发的最新版 CompTIA A+ 教材。课程帮助学生掌握个人电脑硬件及操作系统的安装、设置、升级、维护、排错技巧。同时本课程已经列入“上海市信息专业技术人才知识更新工程”。参加本课程培训并取得CompTIA A+认证的，将有机会进入中国惠普、联想、IBM蓝色快车、海尔等知名企业工作。
■ 谁应当参加？
• 目前正在从事PC安装维护工作的技术人员，如计算机售前、售后服务工程师。
• 在中小企业从事网络和系统管理工作的技术人员，如系统管理员、网络管理员、网络工程师。
• 计算机应用类专业大学生，希望进入惠普、联想等知名企业工作或应聘PC维护技术岗位的。
■ 预备知识：
• 计算机相关专业专科以上学历，或
• 已经有1年以上个人电脑安装维护或DIY经验的。
■ 培养目标：
• 能够提供PC技术支持和服务，掌握PC故障和技术方面的知识和技能等。
■ 课程内容：
Lesson 1: Personal Computer Components
- Topic 1A: Personal Computer Components
- Topic 1B: System Unit Components
- Topic 1C: Storage Devices
- Topic 1D: Personal Computer Connection Methods
Lesson 2: Operating System Fundamentals
- Topic 2A: Personal Computer Operating Systems
- Topic 2B: Windows User Interface Components
- Topic 2C: Windows File System Management
- Topic 2D: Windows System Management Tools
Lesson 3: PC Technician Professional Best Practices
- Topic 3A: Tools of the Trade
- Topic 3B: Electrical Safety
- Topic 3C: Environmental Safety and Materials Handling
- Topic 3D: Perform Preventative Maintenance
- Topic 3E: Diagnostics and Troubleshooting
- Topic 3F: Professionalism and Communication
Lesson 4: Installing and Configuring Peripheral Components
- Topic 4A: Install and Configure Display Devices
- Topic 4B: Install and Configure Input Devices
- Topic 4C: Install and Configure Adapter Cards
- Topic 4D: Install and Configure Multimedia Devices
Lesson 5: Installing and Configuring System Components
- Topic 5A: Install and Configure Storage Devices
- Topic 5B: Select and Install Power Supplies
- Topic 5C: Select and Install Memory
- Topic 5D: Select, Install, and Configure CPUs and Cooling System Units
- Topic 5E: Install and Configure System Boards
Lesson 6: Maintaining and Troubleshooting Peripheral Components
- Topic 6A: Troubleshoot Display Devices
- Topic 6B: Maintain and Troubleshoot Input Devices
- Topic 6C: Troubleshoot Adapter Cards
- Topic 6D: Troubleshoot Multimedia Devices
Lesson 7: Troubleshooting System Components
- Topic 7A: Troubleshoot Storage Devices
- Topic 7B: Troubleshoot Power Supplies
- Topic 7C: Troubleshoot Memory
- Topic 7D: Troubleshoot CPUs and Cooling Systems
- Topic 7E: Troubleshoot System Boards
Lesson 8: Installing and Configuring Operating Systems
- Topic 8A: Install Microsoft Windows
- Topic 8B: Upgrade Windows
- Topic 8C: Add Devices to Windows
- Topic 8D: Optimize Windows
Lesson 9: Maintaining and Troubleshooting Microsoft Windows
- Topic 9A: Operating System Utilities
- Topic 9B: Back Up Microsoft Windows
- Topic 9C: Troubleshoot Microsoft Windows
- Topic 9D: Recover Microsoft Windows
Lesson 10: Network Technologies
- Topic 10A: Network Concepts
- Topic 10B: Network Communications
- Topic 10C: Network Connectivity
- Topic 10D: Internet Technologies
Lesson 11: Installing and Managing Network Connections
- Topic 11A: Create Network Connections
- Topic 11B: Install and Configure Web Browsers
- Topic 11C: Maintain and Troubleshoot Network Connections
Lesson 12: Supporting Laptops and Portable Computing Devices
- Topic 12A: Laptop and Portable Computing Device Components
- Topic 12B: Install and Configure Laptops and Portable Computing Devices
- Topic 12C: Maintain and Troubleshoot Laptops and Portable Computing Devices
Lesson 13: Supporting Printers
- Topic 13A: Printer Technologies
- Topic 13B: Printer Components
- Topic 13C: Printer Processes
- Topic 13D: Install and Configure Printers
- Topic 13E: Maintain and Troubleshoot Printers
Lesson 14: Personal Computer Security Concepts
- Topic 14A: Security Fundamentals
- Topic 14B: Security Protection Measures
- Topic 14C: Data and Physical Security
- Topic 14D: Wireless Security
- Topic 14E: Social Engineering
Lesson 15: Supporting Personal Computer Security
- Topic 15A: Install and Configure Security Measures
- Topic 15B: Maintain and Troubleshoot Security Measures
■ 考核及证书：
考核通过的颁发CompTIA A+ PC支持工程师国际认证证书（详细介绍见：http://www.peixun.it/jisuanjipeixun/peixun/renzheng/2010-08/443.html）。
■ 课时及课程形式：
总课时：60课时（每课时30分钟），脱产班5天（9:30AM-12PM & 1PM-4:30PM）或4天（9AM-12PM & 1PM-5:30PM）、周末班5周（9:30AM-12PM & 1PM-4:30PM）或4周（9AM-12PM & 1PM-5:30PM）。
本课程提供企业培训、个人培训和自学套餐包。
